Terms & Conditions

Account Requirements:

You must submit a copy of your Resale Certificate or Sales and Use Tax Redemption Certificate (if retail operation is in the State of Connecticut).

Terms:

Prepay is required for opening order - we accept Visa, Mastercard, Discover or American Express. Sorry No COD.

Shipping & Freight Charges:

All orders are shipped from Ellington, CT via USPS Ground service, unless otherwise specified at time of order. All freight charges are payable by the purchaser, and is billed at USPS Commercial Base Pricing discount rates. The actual freight charges are calculated after the shipment is packed.

If you wish to cancel your order, it must be done in writing at least 7 days prior to the ship date. Otherwise if the shipment is refused or returned you will be subject to a 25% restocking fee and shipping charges.

Minimum Advertised Pricing:

All advertised pricing must be at least our Manufacturers Suggested Retail Price. Sales are allowed from time to time, however products cannot be sold at sale prices for more then 7 days out of any 30 day period.

Minimum Order:

Please contact us to inquire about our minimum opening order and reorder quantities.

Availability:

All items are subject to availability. If you need to know when an item will be in stock, send an email to us at [email protected]

Backorders:

When your order is received we will ship all items in stock within 3 business days. All backordered items will be processed for shipment when they arrive unless NO BACKORDERS is specified at the time the order is placed. If it is not specified and a shipment is refused or returned you will be subject to a 25% restocking fee and shipping charges. We will not charge your account for backordered items until we have shipped the items to you.

If an item is backordered it will state as such on the website, or if we receive an order from you by fax or phone, you will be notified if an item is on backorder. You may choose another item, should you prefer not to wait for the item to be in stock.

Later Ship Dates:

You can specify a later ship date when you place your order at a show or with one of our Reps. You can also specify a later ship date in the "Comments" Section when you order on our website.

Order Cancellations:

All order cancellations must be made at least 7 days prior to the requested ship date.

Past Due Accounts:

If your account is past due for any reason any reorders will not ship until your account is brought current. Reorders for new accounts will not be shipped until full payment has been made on the opening order.

Returns & Credits:

Upon receipt of delivery, please inspect your products. You may request a return or exchange within 30 days of the product invoice date if you are not completely satisfied, or if any of the products you have received are damaged. All products returned must be in "as purchased" condition (as determined by Vindles's sole discretion) and in their original packaging. A $20 restocking fee may apply, unless the product received was damaged upon original receipt by you or was shipped incorrectly by us.

In order to return a product, please contact Vindles Customer Service by either calling (860) 578-8433 from 9am-5pm EST or emailing [email protected] to inform Vindles about the return and obtain an address where the product is to be shipped. Vindles will provide a prepaid USPS Ground service label by email for returns of damaged products only, otherwise you will be responsible for all shipping costs.

Vindles is not responsible for any returns/exchanges that are lost in the mail while being returned to us. We advise you to insure the package being sent to us and get tracking information.

Sales Tax:

You must provide us with a Resale Certificate if you are a store with a ship to address in the State of Connecticut to not be charged CT sales tax. Fax to 860-926-4887.

NSF Checks:

All returned checks for non-sufficient funds will incur a $25.00 service charge.

Finance Charge:

All accounts 30 days or more past due will be assessed a finance charge of 1.5% per month until the account is brought current.

Delinquent Accounts:

All accounts over 90 days past due will be automatically turned over for collection. A service charge of 25% of the balance owed will be added to the amount due for collections processing fees. Credit Service: Invoices not paid within terms will be reported to all industry credit reporting agencies.

Credit Service:

Invoices not paid within terms will be reported to all industry credit reporting agencies.